About Us: myVPA is a startup dedicated to helping real estate brokers and agents regain their time, energy, and focus by providing well-trained and multi-skilled Virtual Assistants (VAs). Our mission is to allow professionals to streamline their work by offloading admin tasks, ultimately boosting productivity and enhancing work-life balance. We are committed to creating meaningful connections between clients and VAs, ensuring a smooth and efficient working relationship.
Position Overview: We are looking for a highly organized, proactive, and driven Operations Manager to join our team. In this role, you will be responsible for managing the operational aspects of our business, ensuring seamless service delivery, client satisfaction, and high-quality performance from our VAs. The ideal candidate must be fluent in English, have excellent communication skills, and be able to work efficiently in a fast-paced environment.
Key Responsibilities:
- Client Engagement: Conduct sales calls with prospective clients, effectively communicate our value proposition, and convert leads into long-term clients.
- Contract Management: Oversee and manage the completion of client contracts, ensuring all agreements are accurate and up to date.
- VA Recruitment & Interviewing: Interview and select qualified VAs who meet our company standards for personality, skill set, and professionalism.
- Quality Assurance: Monitor and evaluate the performance of VAs, ensuring they meet the expectations of our clients and maintain high standards of work.
- Client Satisfaction: Act as the primary point of contact for clients, addressing any concerns, providing support, and ensuring their satisfaction with our services.
- Training & Development: Coordinate ongoing training for VAs to improve their skills and stay updated on industry trends.
- Process Improvement: Identify opportunities to improve our operational processes and implement solutions that enhance efficiency and client experience.
- Communication: Maintain clear and prompt communication with clients, VAs, and the executive team, ensuring everyone is aligned on goals and expectations.
Requirements:
- Fluent in English, both written and spoken.
- Exceptional organizational skills and attention to detail.
- Strong interpersonal and communication skills.
- Ability to work independently and handle multiple tasks simultaneously.
- Experience in a client-facing role, with a strong focus on customer satisfaction.
- Proven experience in recruitment, interviewing, and performance management.
- Ability to work effectively within the PST time zone hours of operation.
- Tech-savvy with the ability to quickly learn and adapt to new tools and systems.
Preferred Qualifications:
- Previous experience in the real estate or virtual assistant industry.
- Familiarity with CRM systems and contract management tools.
- Experience in a startup environment.
Why Join Us:
- Opportunity to be a key player in a rapidly growing startup.
- Work remotely with a flexible schedule.
- Collaborate with a passionate and dedicated team.
- Make a meaningful impact on the success of real estate professionals across the US and Canada.
If you are a self-motivated, detail-oriented individual with a passion for helping others succeed, we would love to hear from you! Apply today and join us on our mission to help real estate agents regain their time and focus.